VegasParadise Casino Privacy Policy

At Vegas Paradise, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at vegasparadise.com. By accessing our services, you acknowledge that you have read and understood this document. We encourage you to review it carefully, as it governs how VegasParadise Casino handles your data as an operator licensed under the Maltese Gaming Authority.

Who We Are

Here at VegasParadise, we operate under ProgressPlay Ltd (Malta C58305), licensed by the Malta Gaming Authority under licence reference MGA/B2C/231/2012. Our services are provided exclusively to players in the United Kingdom. If you have any questions about this policy or how we handle your data, you may contact us at customersupport@instantgamesupport.com. For formal complaints, please write to complaints@instantgamesupport.com.

Information We Collect

When you register and use our Vegas Paradise online casino, we may collect the following categories of personal information:

Full name, date of birth, and residential address
Email address and telephone number
Username, password, and account preferences
Payment details, including debit card information and e-wallet identifiers
Identity verification documents (e.g., passport, driving licence, utility bills)
Transaction history, including deposits, withdrawals, and bonus usage
Gaming activity, including session data and wagering behaviour
Device information, browser type, IP address, and geolocation data
Communications you send to our support team

We collect this information when you register an account at VegasParadise Casino, make deposits or withdrawals, claim a bonus, contact our customer support team, or use any feature of our desktop or mobile platform.

How We Use Your Information

At Vegas Paradise, we use your personal data for the following purposes:

To verify your identity and process your registration in compliance with UK regulations
To process financial transactions and maintain accurate records
To provide customer support via live chat (available 24/7), email, and contact form
To personalise your experience and deliver relevant promotions, including our welcome bonus, free spins, and free bets
To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations
To detect fraudulent activity, prevent underage gambling, and enforce responsible gaming measures
To send you communications about our services, promotions, and updates (where you have consented)
To improve our VegasParadise Casino platform based on user behaviour and feedback

Legal Basis for Processing

We process your personal data on the following legal grounds under the UK General Data Protection Regulation (UK GDPR):

Contractual necessity – processing required to fulfil our obligations to you as a registered player
Legal obligation – processing required to comply with UK Gambling Commission regulations, AML laws, and tax obligations
Legitimate interests – processing carried out to protect our business and improve our services
Consent – processing for direct marketing communications, where you have explicitly opted in

Sharing Your Information

Our VegasParadise Casino operations require us to share your data with carefully selected third parties in specific circumstances. We do not sell your personal information to any third party. We may share your data with:

Payment processors and financial institutions to facilitate deposits and withdrawals
Identity verification providers to fulfil KYC requirements
Game providers (including Microgaming, NetEnt, Evolution, Playtech, and approximately 78 other studios) for game delivery purposes
Regulatory authorities, including the Malta Gaming Authority and the UK Gambling Commission, when required by law
Other brands within the ProgressPlay network, where applicable under bonus eligibility rules
Marketing and analytics partners, solely in anonymised or aggregated form

We ensure all third parties we engage with are bound by appropriate data protection agreements and are required to handle your data securely.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Vegas Paradise platform to enhance your browsing experience and monitor site performance. These technologies help us remember your preferences, keep you logged in, and analyse how you interact with our mobile casino and desktop versions. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect your ability to use some features of our site.

Data Retention

At VegasParadise, we retain your personal data for as long as your account remains active and for a minimum of five years following account closure, in accordance with applicable UK laws and gambling regulations. Where we are legally obliged to retain records for longer periods, we will do so accordingly. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data held by VegasParadise Casino:

Right of access – you may request a copy of the personal data we hold about you
Right to rectification – you may ask us to correct inaccurate or incomplete data
Right to erasure – in certain circumstances, you may request that we delete your data
Right to restriction – you may ask us to limit how we process your data
Right to data portability – you may request your data in a structured, machine-readable format
Right to object – you may object to processing based on legitimate interests or for direct marketing
Right to withdraw consent – where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at customersupport@instantgamesupport.com. We will respond to your request within one calendar month.

Security of Your Data

We are committed to ensuring that your information is stored and transmitted securely. Our VegasParadise Casino platform uses industry-standard SSL encryption technology to protect data in transit. We maintain strict internal access controls, conduct regular security assessments, and ensure that all staff who handle personal data are appropriately trained. While no online system is entirely immune to risk, we take every reasonable precaution to safeguard your information.

Responsible Gaming and Data

At Vegas Paradise, we use certain personal data, including your transaction history and gaming behaviour, to support our responsible gaming obligations. This allows us to identify potential signs of problem gambling and take appropriate action. If you have set self-exclusion limits or cooling-off periods, we retain the necessary data to enforce these settings across our platform.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via email or through a notice on our VegasParadise Casino website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please do not hesitate to get in touch with our team. You may reach us at customersupport@instantgamesupport.com, or if your concern relates to a formal complaint, please write to complaints@instantgamesupport.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data in accordance with applicable law.

Content updated: July 13, 2026